PRIVACY POLICY
Yeh Privacy Policy (“Policy”) batati hai ki [Your Legal Company Name] (“Company”, “we”, “our”, ya “us”) kaise users ki information collect, use, process, store aur share karti hai jab koi user hamari website, mobile-enabled platform, aur related services (collectively, “Platform”) ka use karta hai.
Yeh Platform ek hyperlocal online marketplace ke roop me kaam karta hai jo India ke alag-alag cities me customers ko independent furniture sellers se connect karta hai.
Platform ko access ya use karne par aap is Privacy Policy se agree karte hain.
1. Scope of the Policy (Policy ka Scope)
Yeh Policy apply hoti hai:
Platform browse karne wale visitors par
Orders place karne wale customers par ya store visit request karne wale users par
Platform par registered ya onboarded sellers par
Kisi bhi individual par jo hamari services ke saath interact karta hai
Yeh Policy applicable Indian laws ke under governed hai, including Information Technology Act, 2000 aur uske relevant rules.
2. Information We Collect (Hum Kaunsi Information Collect Karte Hain)
2.1 Personal Information (Customers)
Hum customers se niche wali information collect kar sakte hain:
Full name
Contact number
Email address
Delivery aur billing address
City aur location details
Order history aur transaction details
Communication records
2.2 Seller Information
Seller onboarding aur operations ke liye hum yeh details collect kar sakte hain:
Business name aur ownership details
Registered address
Contact details
GST details (agar applicable ho)
Bank account details (settlement purposes ke liye)
Product listings, pricing, aur inventory information
2.3 Automatically Collected Information
Is Policy ke Effective Date ke hisaab se, Company automatically device-level ya behavioral tracking information (jaise IP address, browser type, operating system, usage analytics, ya tracking cookies) actively collect nahi karti, except jab basic website functionality aur security ke liye technically required ho.
Future me, Company analytics tools, cookies, ya similar technologies implement kar sakti hai taaki:
User experience improve ho
Platform performance better ho
Security enhance ho
Traffic patterns analyze kiye ja sake
Aise case me:
Users ko updated Privacy Policy ke through inform kiya jayega; aur
Jahan law ke under required hoga, wahan tracking technologies activate karne se pehle user consent liya jayega.
3. Purpose of Collection (Information Collect Karne ka Purpose)
Hum user information ko niche diye gaye purposes ke liye collect aur process karte hain:
Online purchases (“Buy Now” functionality) enable karne ke liye
Offline store visits coordinate karne ke liye
Order processing aur fulfillment ke liye
Necessary order details sellers aur delivery partners ke saath share karne ke liye
Seller dashboards aur city-level coordination manage karne ke liye
User experience aur platform performance improve karne ke liye
Service-related communications aur updates bhejne ke liye
Fraud ya misuse detect aur prevent karne ke liye
Legal aur regulatory obligations comply karne ke liye
4. Nature of Marketplace Relationship (Marketplace ka Nature)
Platform sirf ek technology intermediary ke roop me kaam karta hai jo customers ko independent local sellers se connect karta hai.
Product listings sellers dwara provide ki jati hain
Product quality, pricing (platform visibility controls ke subject me), fulfillment aur delivery ki responsibility seller ki hoti hai, jab tak otherwise specified na ho
Delivery sellers ya third-party logistics providers dwara ki ja sakti hai
Custom orders (agar enabled ho) Platform ke through facilitate hote hain par execute respective seller dwara kiye jate hain
Company products manufacture nahi karti jab tak explicitly mention na kiya gaya ho
5. Sharing of Information (Information Sharing)
Hum user information niche wale parties ke saath share kar sakte hain:
Verified sellers (order fulfillment ke liye)
Delivery partners (shipping aur logistics ke liye)
Payment gateway providers (secure payment processing ke liye)
City coordinators (operational management ke liye)
Legal authorities (jab law ke under required ho)
Hum personal information ko third parties ko sell nahi karte.
6. Data Security Measures (Data Security)
Hum reasonable administrative, technical aur physical safeguards implement karte hain, jaise:
Secure hosting infrastructure
Restricted internal access controls
Encrypted payment gateway integrations
Role-based account access
Phir bhi, internet par data transmission ka koi bhi method 100% secure nahi hota, isliye absolute security ki guarantee nahi di ja sakti.
7. Data Retention (Data Kitne Time Tak Store Hoti Hai)
Hum information ko retain karte hain:
Jab tak business purposes fulfill karne ke liye zaroori ho
Tax, accounting, aur legal compliance requirements ke hisaab se
Seller partnership agreements ke duration tak
Services terminate hone par, data applicable law ke according archive ya delete kiya ja sakta hai.
8. Cookies and Tracking Technologies
Platform cookies aur similar technologies ka use kar sakta hai:
Browsing experience enhance karne ke liye
Session preferences store karne ke liye
Traffic aur usage patterns analyze karne ke liye
Website performance improve karne ke liye
Users apne browser settings ke through cookies disable kar sakte hain, lekin kuch functionalities affect ho sakti hain.
9. User Rights (User ke Rights)
Applicable law ke subject me, users:
Apne personal data ka access request kar sakte hain
Incorrect information ko correct karne ka request kar sakte hain
Data deletion request kar sakte hain (legal retention requirements ke subject me)
Consent withdraw kar sakte hain (jahan applicable ho)
Promotional communications se opt-out kar sakte hain
Requests bhejne ke liye contact karein: [vrtradecenter@gmail.com]
10. Third-Party Links
Platform par external websites ke links ho sakte hain. Un third-party websites ki privacy practices ya content ke liye Company responsible nahi hogi.
11. Children’s Privacy
Yeh Platform 18 saal se kam age ke individuals ke liye intended nahi hai. Hum knowingly minors se personal data collect nahi karte.
12. Amendments to This Policy (Policy Updates)
Hum kisi bhi samay is Privacy Policy ko modify karne ka right rakhte hain. Updated version Platform par revised effective date ke saath publish kiya jayega.
Policy me changes ke baad Platform ka continued use updated Policy ki acceptance maana jayega.
13. Grievance Officer (As per Indian IT Rules)
In compliance with applicable Indian regulations, the details of the Grievance Officer are:
Name: ____________________
Designation: ____________________
Email: ____________________
Contact Address: ____________________
14. Contact Information
For any privacy-related queries:
Company Name: ____________________
Registered Office Address: ____________________
Email: ____________________
Phone: ____________________