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Return, Refund & Cancellation Policy

Effective Date: __ / __ / 2026

Yeh Return, Refund & Cancellation Policy (“Policy”) [VR Trade Center] (“Company”, “hum”, “hamara”) ke dwara operate kiye ja rahe Platform par ki gayi purchases par lagu hoti hai.

Hamari Platform ek hyperlocal furniture marketplace hai jo customers ko verified local sellers se connect karti hai. Company sirf ek intermediary (madhyasth) ki tarah kaam karti hai aur direct product ki manufacturing, ownership ya quality control nahi karti (jab tak clearly mention na ho).

1. Marketplace Model (Important Samajhna Zaroori Hai)

  • Platform par listed products independent local sellers ke hote hain.

  • Product ka manufacturing, customization, quality, packaging, dispatch aur delivery ki zimmedari respective seller ki hoti hai.

  • Company product ka ownership nahi leti (unless specifically stated).

  • Company communication aur coordination me help karti hai, par seller ki performance ki guarantee nahi deti.

2. Order Cancellation Policy

2.1 Seller Confirmation se Pehle

Agar order abhi seller ne confirm nahi kiya hai, to customer bina kisi charge ke order cancel kar sakta hai.

2.2 Seller Confirmation ke Baad (Dispatch se Pehle)

  • Cancellation seller approval par depend karega

  • Possible cancellation charges lag sakte hain (seller policy ke hisab se)

2.3 Dispatch ke Baad Cancellation

Ek baar order dispatch ho gaya to normally cancel nahi kiya ja sakta, except:

  • Manufacturing defect

  • Damaged product at delivery

  • Wrong product delivered

3. Return Eligibility (Kab Return Accept Hoga)

Return request sirf in valid cases me consider ki jayegi:

  • Product damaged condition me mila ho

  • Manufacturing defect ho

  • Galat product deliver hua ho

  • Product listing description se materially different ho

⚠️ Furniture category ke liye return request delivery ke 48 hours ke andar raise karna recommended hai.

4. Non-Returnable Items (Return Allowed Nahi Hoga)

Generally in products par return applicable nahi hoga:

  • Custom-made / Made-to-order furniture

  • Personalized products

  • Customer misuse se damaged items

  • Delivery ke baad altered / modified items

  • Clearance ya final sale products

5. Delivery ke Time Inspection (Very Important Clause)

Customer ko strongly advise kiya jata hai ki delivery ke time product ko properly inspect karein.

Agar visible damage dikhe:

  • Turant delivery person ko inform karein

  • Same time photo/video proof lein

Agar delivery ke time damage report nahi kiya gaya, to later return eligibility affect ho sakti hai.

6. Return Process (Step-by-Step)

Customer return request raise kar sakta hai:

  • Email: __________

  • WhatsApp: __________

  • Support Form (Website): __________

Process:

  1. Seller verification karega

  2. Approval ke baad pickup ya replacement schedule hoga

  3. Seller product inspection kar sakta hai

  4. Company coordination karegi, but final approval seller ka hoga

7. Refund Policy

7.1 Refund Mode

Approved refund process hoga:

  • Original payment method; ya

  • Bank transfer (agar required ho)

7.2 Refund Timeline

Seller approval ke baad refund usually 7–14 business days me process hota hai.

7.3 Partial Refund Cases

Partial refund apply ho sakta hai agar:

  • Minor damage customer accept kare

  • Cancellation charges applicable ho

  • Logistics / transportation cost non-refundable ho

8. Custom & Made-to-Order Furniture (Future-Proof Clause)

Hamare business model me future me custom furniture bhi ho sakta hai, isliye:

  • Production start hone ke baad custom orders cancel nahi honge

  • Advance payment non-refundable ho sakta hai

  • Color, polish, wood grain, finish me minor variation defect nahi mana jayega (handmade furniture nature ke karan)

9. Delivery Responsibility

Delivery handle ki ja sakti hai:

  • Direct seller ke dwara; ya

  • Third-party logistics partner ke through

Delay due to:

  • Logistics issues

  • Weather conditions

  • Local restrictions

  • Force majeure events

Automatically refund eligible nahi honge.

10. Platform Liability Limitation (Company ki Legal Boundary)

Company:

  • Buyer aur seller ke beech communication facilitate karti hai

  • Seller ki product quality ki guarantee nahi deti

  • Indirect, incidental ya consequential damages ke liye liable nahi hogi

  • Product-related disputes me reasonable coordination provide karegi

11. Dispute Resolution

  • Dispute hone par company mediation (beech-bachav) kar sakti hai

  • Final product responsibility seller ki rahegi

  • Jurisdiction: Courts of __________ (Your City)

12. Policy Updates

Company kabhi bhi is Policy ko update ya modify kar sakti hai.

Latest version hamesha Platform par publish kiya jayega.

By placing an order on the Platform, you agree to this Return, Refund & Cancellation Policy as per our hyperlocal marketplace model.