Shipping & Delivery Policy
Effective Date: [Date Add Karein]
Website: VrikshaCraft.com
VrikshaCraft ek hyperlocal furniture marketplace hai jahan customers verified local sellers se furniture online order kar sakte hain ya showroom visit kar sakte hain. Is Shipping Policy me delivery process, timelines aur responsibilities clearly define ki gayi hain.
1. Delivery Coverage
Hum currently selected cities me delivery provide karte hain, jisme shamil hain:
Raipur
Bhilai
Durg
Delivery availability product, seller location, aur customer ke pin code par depend karti hai.
2. Delivery Timeline
Delivery time product type aur customization ke hisaab se vary karta hai:
✅ Ready Stock Products
2 – 5 working days (within same city)
✅ Made-to-Order / Custom Furniture
7 – 21 working days
Timeline seller confirmation ke baad share kiya jata hai
Exact delivery estimate order confirmation ke time bataya jata hai.
3. Delivery Process
Delivery 2 tareeke se ho sakti hai:
Seller Direct Delivery
Local seller khud delivery arrange karta hai.
Third-Party Logistics Partner
Kuch cases me trusted logistics partner use kiya jata hai.
Delivery date confirm hone ke baad customer ko call ya message ke through inform kiya jata hai.
4. Shipping Charges
Same city standard delivery: Usually Free ya minimal charge (product page par mentioned hota hai)
Heavy / Bulk items: Additional floor handling charges lag sakte hain
Outskirts delivery: Extra charges applicable ho sakte hain
Final shipping cost checkout page par clearly show kiya jata hai.
5. Installation & Assembly
Basic installation usually delivery ke time hi provide ki jati hai (agar required ho).
Kuch products ke liye professional assembly additional charge par available ho sakti hai.
Product description me assembly details mention hoti hain.
6. Delivery Attempt & Customer Responsibility
Customer ko ensure karna hoga:
Delivery address sahi aur complete ho
Phone number active ho
Lift/stair access available ho (agar required ho)
Agar delivery attempt fail hota hai customer unavailable hone ke karan, to re-delivery charges lag sakte hain.
7. Damaged Product During Transit
Agar product delivery ke waqt visibly damaged ho:
Delivery ke time hi issue report karein
Product receive karte waqt unboxing ka video banana recommended hai
24 hours ke andar support team ko inform karein
Verification ke baad replacement ya resolution seller policy ke hisaab se provide kiya jayega.
8. Order Tracking
Local deliveries me real-time tracking available na bhi ho sakta hai
Seller ya support team delivery status manually update karte hain
9. Delivery Delays
Kabhi-kabhi delay ho sakta hai due to:
Weather conditions
Transport issues
Custom manufacturing delay
High demand periods
Aise cases me customer ko prior information di jayegi.
10. Contact Information
Shipping related queries ke liye contact karein:
📧 Email: support@vrikshacraft.com
📞 Phone: [Your Contact Number]